Privacy policy

Welcome to our website. The terms of our privacy policy are explained below. We invite you to read them before providing us your personal data.

The following definitions will apply for the proper interpretation of the Privacy Policy and the Legal Notice:

Veloty: Hermanos Santana Vera S.L.
Website: means veloty.es

Privacy and rights respected in our website

Our company is characterised for the respect and proper care with which we look after the personal data of our users and clients. As a user, you must know that your rights are guaranteed.

Our policy as regards your privacy is as follows:

We will not ask you any personal information unless it is necessary for providing you our services.
We will not share our users’ personal data with anybody, except to comply with current regulations or when we have your express consent to do so.
We will not use your personal data for any purpose other than those stated in this privacy policy.

Warning about our Privacy Policy: This Privacy Policy is subject to changes arising from legal or self-regulation requirements, so we would recommend you as a user to check it regularly. This Privacy Policy will apply whenever a user decides to fill in any contact form where personal data must be provided.

Legal regulations governing this website

Veloty has adapted this website to the requirements of the Spanish Organic Act on Personal Data Protection (hereinafter LOPD, as per its acronym in Spanish) and of other regulations applicable, as well as to those of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter GDPR), and those of Act 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (hereinafter LSSICE).

The controller of your personal data

Identity of the Controller: Hermanos Santana Vera S.L.
Trade name: Veloty
Tax Identification Number: B35645464
Address: C/ Mijail Gorbachov 10
E-mail address: pedidos@veloty.es
Business activity: Hostelería

For the purposes of the provisions of the General Data Protection Regulation 2016/679 of 27 April 2016, the personal data provided by you through our website forms will be treated as “Web” data. To process our users’ data we use all the technical and organizational safety measures provided in current regulations.

Principles applicable to your personal data

When we process your personal data, we will apply the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons, which are:

Principle of lawfulness, fairness and transparency
Principle of data minimisation
Principle of storage limitation
Principle of integrity and confidentiality

How we have obtained your personal data at our website

The personal data that we process at our website comes from:

Contact form
Newsletter form

Your rights

You may exercise the following rights:

Right to request the Access to your personal data and obtain confirmation as to whether or not we are processing personal data concerning you.
Right to request the Rectification of inaccurate or incomplete personal data concerning you, or, if appropriate, to request their Erasure when, among other reasons, the personal data are no longer necessary in relation to the purposes for which they were collected.
Right to request the Restriction of Processing of your personal data, in which case we will only keep them for the exercise or defence of legal claims.
Right to Object to a certain processing of your personal data based on reasons relating to your personal situation.
Right to the Portability of your Data.
Right to Withdraw the Consent Given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to effective judicial remedy and right to lodge a complaint with a supervisory authority.

Purposes of the data processing

When a user logs in our website, for instance, for sending an e-mail to the website owner, entering into an agreement or ordering any service, this user is providing personal data, the controller of which is Veloty. This information may include personal data such as IP address, physical address, name, e-mail address, telephone number and other information. By providing this information, the user gives his or her consent for such data to be collected, used, managed and stored by our website, as described in the Legal Notice and in this Privacy Policy. Our website has a data collection system where we process the information provided by users for the following purposes:

Contact form: We request the following personal data: name, e-mail address, subject and message. We use these data to reply to enquiries, complaints and comments from users of our website relating, but not limited, to the information included in our website, the services provided through the website, the processing of their personal data, matters relating to the legal texts included in the website, as well as to any other enquiry not subject to contractual conditions.

Other purposes for which we process your personal data include:

Guaranteeing that the terms and conditions of use and applicable regulations are complied with. This may include the development of tools and algorithms which help our website to ensure the confidentiality of the personal data collected.
Support to and improvement of the services offered at our website.
We also collect certain non-identifying data obtained through some cookies which are downloaded to the user’s computer when he or she surfs our website and which are detailed in our Cookie Policy.
Management of social media. Veloty may be present in social networks. The processing of personal data of individuals who register as followers in the social networks of the official websites of Veloty shall be governed by the terms of this section, as well as by the terms and conditions of use, the privacy policy and the access conditions of the corresponding social network applicable in each case and previously accepted by the Veloty user. Veloty will process your personal data for the purpose of properly managing your presence in the social network and informing about activities or services of Veloty, as well as for any other purpose permitted by the regulations applicable to social networks. We will not use the profiles of social network followers for sending individual advertising.

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Veloty, with registered office at C/ Mijail Gorbachov 10, Ingenio, 35240, will be the controller of the personal data of the website users. Veloty does not sell, lease or assign to third parties any personal data which may identify a user and shall not do it in future without the user’s prior consent. Notwithstanding, in certain cases, Veloty may collaborate with other professionals. In such a case, Veloty will request the user’s consent, informing him or her about the partner’s identity and the purpose of the collaboration, all of this under the strictest safety measures.

Legal grounds for processing your data

The legal ground for processing your data is your consent. Therefore, to contact us or to leave any comments at our website, it is necessary the user’s consent to and acceptance of this privacy policy.

The offer of our services is based on the consent requested, as well as the procurement of our services pursuant to the terms and conditions provided in the Contract Policy.

The use of your data is legitimised by the European and Spanish data protection regulations, based on the following legal grounds:

You have given your consent (you have been presented a consent form for you to authorise the processing of your data for certain purposes. You may withdraw the consent given at any time);
The processing of your data is required for the management and performance of an agreement entered into with you;
The processing of your data is required so that we may comply with our legal obligations;
We use your data to pursue a legitimate interest and our reasons to do so override any possible damage to your rights to the protection of your personal data;
There may be other purposes permitted on other legal grounds. In such cases, we will do our best efforts to identify the legal ground in question and inform it to you as soon as we are aware of its existence.

Category of personal data

Identification data: name, email address, telephone, accommodation and country.
Data storage criteria: data will be stored as long as the data subject does not request their erasure.

Recipients to which your personal data will be disclosed

In order to provide services which are strictly necessary for the development of its activity, Veloty shares data with the following providers under their corresponding privacy policies. The data will be disclosed to the following companies for the purposes of providing services which are strictly necessary for the development of the activity of Veloty:

Google Analytics: is a web analytics service provided by Google, Inc., a Delaware company with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help veloty.es analyze how users use the site. The information generated by the cookie about your use of veloty.es (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Pagetoday: is a website management tool used to manage our website. This company has its headquarters at Calle Velázquez 2, Local 5, 35240, Ingenio, Las Palmas, Spain.

Browsing data

When you surf our website, certain non-identifiable data may be collected, such as IP addresses, (approximate) geographical location, a record of how our services are used, and other data which may not be used to identify the user. These non-identifiable data also include data relating to your surfing habits collected through third-party services. This web uses the following third-party analytics services:

Google Analytics

We use this information to analyse trends, manage the website, keep track of users’ movements within the website and gather demographic information about our user database as a whole.

Confidentiality and safety of the data. Accuracy and veracity of data

Veloty is committed to using and processing data, including users’ personal data, with due respect to confidentiality and pursuant to the purposes specified. Veloty undertakes to comply with its obligation to store them safely and take appropriate measures (such as the https protocols we use) in accordance with current data protection regulations with the aim of ensuring the security of personal data and preventing it from being altered, lost, processed or accessed without authorisation. Notwithstanding, Veloty is not able to guarantee the absolute security of the Internet nor, consequently, that the personal data in its possession is invulnerable to fraudulent third-party access. As a user of our website, you are responsible for the accuracy and veracity of the data you provide to Veloty and Veloty shall therefore be exempt from any kind of liability in that regard. Users guarantee and are responsible for the accuracy, validity and authenticity of the personal data they provide, and undertake to notify Veloty of any changes thereto. The user accepts to provide complete and accurate information in the contact form available at the website.

Acceptance and consent

The user acknowledges to have been duly informed about the conditions relating to personal data protection and accepts and consents to the processing of said data by Veloty, in the manner and for the purposes stated in this privacy policy.

Changes to the privacy policy

Veloty reserves the right to change this privacy policy in order to adapt it to any legislative or common law developments, as well as to the practices of the industry. In such a case, Veloty will announce any changes at this website prior to their effective implementation.

Information / commercial e-mails

Pursuant to Act 34/2002, of 11 July, on the Services of the Information Society and Electronic Commerce (LSSICE), Veloty does not engage in SPAM practices and therefore does not send commercial e-mails that have not been previously requested or authorised by the user. In the form provided at our website, the user has the option to give his or her express consent to receive the newsletter, irrespective of the commercial information requested at any given time. Pursuant to Act 34/2002 on the Services of the Information Society and Electronic Commerce, Veloty undertakes not to send you commercial communications without your corresponding authorisation and identification.

Enquiries about the privacy policy or about your rights

If you have any enquiry or doubt about the management of any personal data provided by you, you may contact us at the telephone number or through the e-mail address stated below:

Telephone number: 928789646
E-mail address: pedidos@veloty.es

Legal notice

Welcome to this space. As a user, it is important that you know these terms before you continue surfing the website.

Veloty, as the company responsible for this website, undertakes to process the information of our users and customers with full guarantees and to comply with the national and European requirements that regulate the collection and use of our users’ personal data.

This website, therefore, strictly complies with the Organic Act on Personal Data Protection (hereinafter LOPD) and other regulations applicable, as well with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter GDPR), and with Act 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (hereinafter LSSICE).

Controller’s details

Controller’s identity: Hermanos Santana Vera S.L.
Trade name: Veloty
Tax Identification Number: B35645464
Address: C/ Mijail Gorbachov 10
E-mail address: pedidos@veloty.es
Business activity: Hostelería

General terms and conditions of use

These General Terms and Conditions regulate the use (including mere access) of the webpages comprised in the Veloty website, including the contents and services made available at them. Any user who accesses our website (“user”) agrees to be bound by the General Terms and Conditions in force when they access the website. The term “user” shall mean any person who accesses our website, surfs through it, uses or takes part in the services provided and/or the activities carried on at the website.

What personal data we gather and how we do it

The terms and conditions relating to privacy and data protection are contained in our Privacy Policy.

Users’ obligations and commitments

The user is hereby informed, and accepts, that the access to this website does not mean in any manner the commencement of a commercial relationship with Veloty. Thus, the user undertakes to use the website, its services and contents not in violation of current regulations, good faith, generally accepted practices and public order. It is strictly forbidden to use this website for unlawful purposes or for any purposes detrimental to Veloty or to any third party or which in any way may damage or prevent the normal functioning of the website.

In relation to contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is forbidden:

To reproduce, distribute or modify them, except with the express consent of their lawful owners or when such reproduction, distribution or modification is lawfully permitted.
To violate the rights of the company or of their lawful owners over said contents.
To use them for any type of commercial or advertising purposes, other than those strictly permitted.
To attempt to obtain contents from the website by any means other than those made available to users or usually employed in the network, provided that these do not cause any damage to the website of Veloty

When using our website, the user undertakes not to engage in any behaviour which may damage the image, interests or rights of Veloty, or of third parties, or which may damage, disable or overload our website or otherwise prevent in any manner the normal use of the website.

Notwithstanding, users must be aware that the safety measures for computer systems on the Internet are not entirely reliable and that Veloty cannot therefore guarantee the non-existence of malware or other elements that could cause alterations to users’ computer systems (software and hardware) or to electronic documents and files contained in them, although it implements all the reasonably appropriate means and safety measures to avoid the presence of these harmful elements.

Safety measures

The personal data communicated by the user to Veloty may be stored in data files, the exclusive owner of which is Veloty, which takes all appropriate technical, organisational and safety measures required to ensure the confidentiality, integrity and quality of the information contained therein pursuant to current data protection regulations.